Customer Service Policy

Overview

Our goal is to provide friendly, helpful, and timely support. This Customer Service Policy explains how you can reach us and what to expect.

Contact Method

The best way to reach us is through the Contact page on our website. Please include your order number and a clear description of your question or issue.

Response Time

We aim to respond as quickly as possible. Response times may vary during peak periods.

Order Support

We can help with order status, tracking, address changes, delivery issues, returns, refunds, and product questions.

Shipping Support

Orders are typically dispatched within 1–3 days and estimated to arrive within 6–12 days. Shipping is free worldwide, and we cover applicable duties and taxes.

Returns and Refunds

Returns are accepted within 60 days. Refunds are typically processed within 5–10 days.

Product Questions

If you have questions about ingredients, hair type suitability, usage, or which product is right for you, please reach out through the Contact page.

Feedback

We welcome feedback. If you have suggestions, please let us know through the Contact page.

Currency

All prices and refunds are in USD.